Terms and Conditions

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Thank you for using Dirt Divas for your cleaning service. 

Please read over our policies and guidelines. We like to give all of our customer expectations up front and keep guidelines in place in order to deliver professional and dependable service. Please let us know if you have any questions or conflicts. 

Once again, thank you for using Dirt Divas.

Submit cancellations/schedule changes at Request Schedule Change or reply to your reminder email.

Although a 7-day notice is appreciated, to avoid fees we require notice of at least 2 BUSINESS DAYS prior to the original service date.

• If cancellations/schedule changes are made 1 BUSINESS DAY prior to cleaning, 50% of your cleaning fee will apply.
• If cancellations/schedule changes are made the DAY OF the cleaning 100% of your cleaning fee will apply.
• If you cancel on the same DAY, we will not have time to fill your spot, which directly affects our employees’ income/retention.

FRIDAY AFTERNOON AND WEEKEND CHANGES: Please note that if you submit cancellations/schedule changes on a Friday for a Monday the 100% cancellation fee will apply due to our offices being closed over the weekend. If you submit cancellations after hours on Friday or over the weekend for a cleaning on Monday, the same day 100% cancellation fee will apply as well.

Reminders are sent via email and text message as a courtesy, customers have the capability to opt out of one or the other. These reminders are provided purely as a courtesy service and do not absolve customers of their responsibility to remember their scheduled appointments.

Please contact our office to do so.

Initial reminders are sent 3-5 business days prior to cleaning. Arrival times are not specified.

Final reminders are sent 1 business day prior to cleaning with a 1 hour arrival window.

• If our cleaners arrive at your scheduled appointment time and are unable to gain access to your home, a $50 lockout fee will be added to your service fee for that day.

Please note that we DO NOT give EXACT TIMES. We will schedule your cleanings based upon your arrival time preference on file. Please understand that we are cleaning homes prior to yours and times can fluctuate depending on the condition of the home or unforeseen circumstances out of our control. We use the 3 hour window as a scheduling parameter, however we cannot guarantee arrival between those exact hours.

Time preferences which you choose at your time of booking are listed below:

• 1st arrival – 8:30am to 11:30am
• 2nd arrival – 10:30am to 1:30pm
• 3rd arrival – 11:30am to 2:30pm
• Flex arrival – 8:30am to 2:30pm

Our prices are non-negotiable after the time of booking. Payment for our services are due upon receipt and no credit accounts are available.

To ensure the security of your booking, we require 100% prepayment from first-time customers

Only Debit or Credit Cards are accepted forms of payment. Payment will be processed immediately after cleaning is complete. The card on file will be charged for any cancellation/reschedule fees that apply.

Tipping is never required, but it is a lovely way to tell your cleaners that you think they did a great job. If you would like to tip, we suggest a range of 10% to 20% of the price of the cleaning. You can add this amount to your credit card either as a one-time or a recurring charge. Dirt Divas will provide customers a convenient clickable link via email/text after each cleaning. If you would prefer to give cash, we ask that you put it in a labeled envelope or otherwise clearly label it to make sure the cleaning team knows it is for them. 

Dirt Divas guarantee the quality of our work. Quality issues must be reported within 24 hours of the cleaning. We request for photos or videos for our reference. If the job is not done according to what you were quoted, we will return and correct the problem at no additional charge. Please do not correct the issue before speaking with a Dirt Divas management team member. We have to be given the opportunity to see the quality issues and re-clean or remedy them. Discounts and credits are not given. 

We are Bonded and Insured and do take responsibility for any breakage or damages that are caused by direct negligence or fault of our employees. Our employees are rewarded for honesty and asked to report all breakage immediately which we then relay to the customer.

Our employees do their best to protect your home and possessions, but we know that sometimes things get broken despite precautions. Accordingly, we have worked hard to develop a clear and fair policy to cover accidental breakage.

• Breakage must be reported within 3 days of the incident. Please save the broken item for our inspection. We will review every incident of breakage on a case-by-case basis.
• When value is verifiable and breakage is clearly due to negligence on the part of a Dirt Divas employee, we will reimburse the cost of any broken item up to $100.00 per item. Item values over $25 must be verified before replacement or reimbursement will be authorized.
• When appropriate, we will pay to have the broken item repaired by a professional company instead of reimbursing the cost of the item. Do not repair the item on your own with the expectation of being reimbursed without our approval prior. We must be given the opportunity to get our own estimate for repair.
• We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning employees are working.
• In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid and we will add it to your file.
• Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.

•  It is very important for customers to communicate with the office for any instructions on your home. We must document your notes and instructions in our software system so that we can ENSURE your request is fulfilled. any changes in the service must be ran by our office for clear guidance for techs and billing purposes. 
• Direct communication from customer to the cleaners leaves out important details that we may need to know for billing purposes, in case of routine maid absence, or to avoid miscommunication.
• We do not discriminate, and we cannot guarantee that our employees will speak your native language. We ask that you communicate any requests to our office so that we can translate them to the cleaning team accordingly.

We provide all cleaning supplies and equipment, but if you would like for us to use yours, we can. However, we are not liable for any damages that your supplies may cause to areas applied or damages to actual equipment. we strictly prohibit the use of bleach/ or harsh chemical cleaners to ensure our technicians health and safety. Our supplies are proven and tested, and more importantly, our employees are trained on how to use the supplies that Dirt Divas provides. If your equipment or supplies require additional time to use, we may have to adjust your pricing. 

Due to liability purposes, we are limited on the height in which we can clean. Our employees carry step stools and extendable dusters. Generally speaking, we can only clean up to what we can reach on our step stools. Normally no outside cleaning, AC living space only unless approved during your booking. We do offer some add on services that include porches, garages, etc. 

Our scheduling is done off of a route based system calculated by the geographic location of your home. We go to great efforts to keep the same technicians with the same routes, however we can not guarantee that you will always have the same technicians.

Our pricing for one-time cleanings is based solely on the square footage of the property. The rate you receive at the time of booking will be the final charge. However, while it is uncommon, there may be situations where certain homes require a significantly larger scope of work due to various reasons. In such cases, Dirt Divas retains the right to contact the customer for an extra fee in order to complete the cleaning. 

Dirt Divas are not responsible for any items left on the premises at a vacant make ready cleaning. It is recommended that all items and personal property are removed from the premises before cleaning occurs. Dirt Divas are not able to haul off or remove any items or trash from the premises. Trash will be discarded into the trashcan or dumpster on site.

To ensure we receive your feedback we will be sending out an email/text once your cleaning is complete. Please use this email/text as a tool to communicate any notes, issues, or compliments. This is just a tool, you may always call your manager right away. The email/text will also include a link to post an online review. A review is one of the best compliments you could give our company and is much appreciated.

If the dishwasher is empty we will rinse and load the dishes. If the dishwasher has dishes inside, we will hand wash and air dry the remaining dishes next to the sink. This will prevent any misplaced dishes or mixing of clean and dirty dishes. If you have an excessive amount of dishes (over 15 minutes) extra time may occur to handle these items and fees will be adjusted on a case by case basis.

If you are a routine customer and call to reschedule for any reason, your next cleaning will reflect the appropriate frequency quoted. For example, if you are bi-weekly but skip a cleaning the next time we clean, your monthly rate will apply. This is necessary to allow the team sufficient time due to the extra dust and dirt build up in the house.

Our routine service rates are discounted based on the fact that we are cleaning often and very little dirt has time to accumulate in your home. If for any reason your service is paused for longer than 6 weeks, we can no longer honor the discounted routine rate and you will be directed back to sales to schedule a one time deep clean and then we may resume routine services. If you are a monthly customer we encourage you to not skip, but reschedule no later than two weeks out or you could be subject to another deep clean. (Note: if you cannot reschedule in time due to Dirt Divas availability this will be handled on a case by case basis).

As a family-oriented company, Dirt Divas Cleaning service enjoys being able to interact with all members of your family. we just ask for everyone's safety, that Pets and Children be supervised while we are servicing your home or settled in a place that is safe for all of us. while we are cleaning. Although we are VERY careful, we cannot prevent or be held responsible for any disappearances of your pets. We have had pet attacks in the past, and it is our duty to protect all Dirt Divas employees from this happening. If the customer is not home and animals are loose, we cannot force our employees to enter if they do not feel safe. If you have a pet please let us know at the time of booking so we can be aware of their presence.

To ensure the most thorough cleaning experience, please help us by clearing clutter, closing doors to rooms you'd like us to skip, and communicating any specific cleaning needs. For rooms with excessive clutter, we may need to adjust the cleaning scope. While we'll do our best to clean around items, you may still be charged the full service rate unless you've added an additional clutter removal service to your appointment.

We do not clean biohazards, including animal waste (cages, litter boxes, droppings), human waste (feces, urine, vomit), or soiled clothing. We will clean around these items but cannot handle bodily fluids due to OSHA standards safety regulations.

To ensure the safety of our staff and customers, we ask that all driveways and sidewalks be cleared of ice and snow before our arrival during winter months. This will help prevent slip-and-fall accidents and ensure our team can access your home safely.

If you fail to clear your driveway and sidewalks, and we are unable to access your home as a result, we will charge a non-refundable lockout fee of $50.00. This fee is intended to cover the time and resources wasted due to the inconvenience caused.

During summer months, please maintain your home's temperature below 78 degrees Fahrenheit to prevent heat-related issues among our staff. Excessive heat can lead to fatigue, dehydration, and even heat stroke. Additionally, please ensure adequate cooling units are available for our team to use throughout their shift.

We understand that unexpected weather conditions can arise, and we will do our best to accommodate any necessary changes to your appointment. However, please note that extreme weather conditions may lead to service delays or cancellations. We will communicate any changes to your appointment as soon as possible.

At Dirt Divas, we are proud of our wonderful employees and we put a lot of time, money, and effort into recruiting, hiring, and training only the best people. Please note that our employment contract prohibits employees from accepting private work for Dirt Divas clients unless Dirt Divas is aware and approves. Please do not solicit our employees for side jobs or direct hire outside of this agreement.

Dirt Divas reserves the right to increase prices at any time.